What we can help with
- Subscription and purchase questions
- Restoring purchases
- App bugs and unexpected behavior
- Sync issues between devices
- General product questions and feedback
HanziDragon Support
App Support
Need help with HanziDragon?
If you have a question, found a bug, or need help with your subscription, purchases, or sync, get in touch and we’ll do our best to help.
Email
support@hanzidragon.com
Before you contact support
Please include your device model, iOS version, and a short description of the issue. If something is not working as expected, screenshots are also helpful.
FAQ
Frequently asked questions
How do I restore purchases?
Open the paywall in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID that was used for the original purchase.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings → tap your Apple ID → Subscriptions, then select HanziDragon.
Can I use HanziDragon offline?
Yes. Most learning features work offline. Sync requires iCloud and an internet connection.
How does sync work between devices?
Your progress can sync through iCloud when both devices are signed in with the same Apple ID and iCloud is enabled.
My progress did not sync. What should I do?
First, check that iCloud is enabled and both devices use the same Apple ID. Then reopen the app and give it a moment to sync. If the issue continues, contact support.
What devices are supported?
HanziDragon is available on iPhone and iPad.
Do I need an account to use the app?
No separate account is required. Some features, such as sync, rely on Apple services like iCloud.
What is included in the app?
HanziDragon helps you learn Chinese characters through step-by-step practice, including readings, meanings, stroke order, radicals, handwriting practice, and compound words.
How many characters are included?
The current version focuses on about 900 hanzi across HSK 1, HSK 2, and HSK 3.
How long does it take to get a reply?
We usually reply within 2 business days.
Legal
For legal documents, please visit our Privacy Policy and Terms & Conditions.